BTN Europe's essential guide to online booking tools – Neo by American Express Global Business Travel

German rail company is being restructured as it struggles with “poor punctuality”  

New tool includes AI capabilities and cuts training time required for agents

Budget carrier is adding services from Venice, Rome and Milan

US carrier had to abandon its planned merger with JetBlue earlier this year  

A year into the job, Star Alliance CEO Theo Panagiotoulias talks to BTN Europe about developments at the organisation

Taiwan-based airline operates several long-haul routes to European destinations