SilverDoor's new chief customer officer Martin Klima
Serviced apartment agency SilverDoor has appointed Martin Klima as its new chief customer officer with responsibility for global client relationships.
SilverDoor’s Group CEO Stuart Winstone said of the appointment: “It's really important to me that our clients have proper representation on our board and that the person leading this has the right spirit and experience to become a director of SilverDoor.
“It’s vital to me that we develop our people internally, and I can think of no-one who understands our business and embodies our client-focused culture better than Martin.”
Klima, who joined the company’s reservations team in 2012, said: “Our clients are global; they demand a round the clock service that is consistently exceptional – regardless of where in the world they are calling from, or travelling to. Moreover, the importance of safety, security and confidence has never been greater for the modern business traveller and I’m excited and honoured to be leading our client teams to continue to meet this challenge head on."
He added: “2020 has been a challenging year for the global economy, however SilverDoor has emerged from the year, not only in profit, but seeing enquiries from many of our global markets restored to pre-pandemic levels."