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CTI has appointed Melanie Quinn as director of client management.
Quinn joins from Etihad Airways where she was sales manager, north for almost five years. She starts this week based at CTI’s headquarters in Manchester.
She will work alongside CEO Clive Wratten and will be responsible for developing client partnerships and customer service, covering all areas from the service provided over the phone through to client management reviews and strategies.
Wratten said: "I am delighted to welcome Melanie to the CTI team. She has an exceptional track record in leading innovative and customer focussed client management teams and we’re sure she will be a great asset to the team from the offset.”