BTN Europe presents an overview of business travel and MICE predictions for this year
ExCeL London - 24-25 February 2021
GATWICK EXPRESS, which is a proper non-stop express railway, and is still waiting for a decision from the Department for Transport regarding its future, has won the Customer Service Innovation of the Year at the Railway Industry Innovation Awards ceremony. Called ”Leading Lights” it is a highly original and creative programme which uses the guiding principles of being positively helpful, friendly and polite to provide an even better service to customers. Gatwick Express has over the last three years put in considerable resources in developing ”Leading Lights” into an effective training tool and typically employs actors to simulate authentic and challenging work situations and environments. Reality training it is called.