GATWICK EXPRESS, which is a proper non-stop express railway, and is
still waiting for a decision from the Department for Transport
regarding its future, has won the Customer Service Innovation of the
Year at the Railway Industry Innovation Awards ceremony. Called
”Leading Lights” it is a highly original and creative programme which
uses the guiding principles of being positively helpful, friendly and
polite to provide an even better service to customers. Gatwick
Express has over the last three years put in considerable resources in
developing ”Leading Lights” into an effective training tool and
typically employs actors to simulate authentic and challenging work
situations and environments. Reality training it is called.
http://www.gatwickexpress.com