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KLM’s customers are now able to pay for flights using Facebook and Twitter, the Dutch airline has confirmed.
The carrier’s customers, using the popular social media platforms, can book, rebook, make a seat reservation or arrange extra baggage through these channels.
KLM said its social media agents answer about 35,000 queries a month. The airline has about 800,000 Twitter followers and last month welcomed its five-millionth Facebook fan.
KLM sends a link to the customers in a private message on Facebook or Twitter. The customer can then select their preferred method of payment and complete the transaction.
The KLM agent then receives a message to say that payment has been received and the customer in turn receives confirmation of the payment.