BRITISH AIRWAYS has gone one step further than the vast majority of
airlines with a facility to actually get refunds for cancelled flights
online. Customers are told of flight problems using a ”disruption
notification tool”, which sends emails and text messages on cancelled
services and it includes their BA booking reference and requests that
they go online or contact the airline or travel agent. It comes at a
particularly good time with the Heathrow disruptions as some
passengers on flights cancelled more than 48 hours before departure
are automatically booked on to the nearest available service. Unlike
some similar offerings from competitors, with the BA scheme you can
actually get your money back!
http://www.ba.com