Two of the UK’s biggest airlines have been named among the world’s worst on flight delays and handling compensation claims.
According to a survey from Air Help, a company which provides legal advice for passengers wanting to make claims for delayed flights, Easyjet and Virgin Atlantic came second and third in a list of 34 global airlines.
The survey gave scores relating to punctuality of payout claims and the number of times legitimate claims are refused.
A spokesperson for Easyjet defended its record on compensation claims and said it “did not recognise these findings”.
A Virgin Atlantic spokesperson added: “Along with other airlines, we strongly question the validity of this report. We do everything we can to respond as quickly as possible and on average, pay all eligible EU261 claims 14 days after receipt.
"Unlike claims management companies that deduct up to 25 per cent of the compensation payment for themselves, we will pay the full amount of all eligible claims straight to our customer’s bank account."
Qatar Airways, KLM, Air Baltic and Air France were named as the top performers.
See the full results here
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