Business Travel News EuropeBusiness Travel News Europe
Business Travel News Europe
  • NEWSOpen Menu
    • Accommodation
    • Air Travel
    • Ground Transport
    • Management
    • Meetings
    • On the Move
    • Payment & Expense
    • Sustainability
    • Technology
    • TMC & Distribution
    • Travel Procurement
    • Recent Issues
  • FEATURESOpen Menu
    • View All Features
  • CONVERSATIONSOpen Menu
    • Interviews and Q&As
    • Guest columns
    • Podcasts
    • VIEW ALL CONVERSATIONS
  • RESOURCESOpen Menu
    • NEW! People & the Planet
    • The BTN Academy
    • Spotlight Series: Ground transport
    • The Traveller Experience Index
    • Spotlight Series: Air travel
    • Connected Content: The distribution report
    • Spotlight Series: Travel management companies
    • BTN Europe's 2023 Hotlist
    • Powered Up: The travel tech of today & tomorrow
    • The Future of Meetings
    • Smart Money: Cards, payments & expenses
    • The Journey Towards Sustainable Business Travel
    • Safety Measures: Risk, duty of care & wellbeing
    • Stepping It Up: Small & midsized travel programmes
    • Diversity, Equity & Inclusion in business travel
    • Business Travel Rebooted
    • New Horizons: The 2022 sourcing guide
    • Wheels in Motion
  • EVENTSOpen Menu
    • Webinars
    • Business Travel Show Europe
    • Business Travel Show Europe Kick Off
    • Business Travel Awards Europe
    • Business Travel Intelligence Summit Europe
    • Business Travel Accommodation Summit
    • Business Travel Tech Talk
    • Entertainment Travel Summit
    • Global Travel Risk Summit
    • Strategic Meetings Summit
    • Sustainable Business Travel Summit Europe
    • VIEW ALL EVENTS
  • SUBSCRIBE
  • NEWSOpen Menu
    • Accommodation
    • Air Travel
    • Ground Transport
    • Management
    • Meetings
    • On the Move
    • Payment & Expense
    • Sustainability
    • Technology
    • TMC & Distribution
    • Travel Procurement
    • Recent Issues
  • FEATURESOpen Menu
    • View All Features
  • CONVERSATIONSOpen Menu
    • Interviews and Q&As
    • Guest columns
    • Podcasts
    • VIEW ALL CONVERSATIONS
  • RESOURCESOpen Menu
    • NEW! People & the Planet
    • The BTN Academy
    • Spotlight Series: Ground transport
    • The Traveller Experience Index
    • Spotlight Series: Air travel
    • Connected Content: The distribution report
    • Spotlight Series: Travel management companies
    • BTN Europe's 2023 Hotlist
    • Powered Up: The travel tech of today & tomorrow
    • The Future of Meetings
    • Smart Money: Cards, payments & expenses
    • The Journey Towards Sustainable Business Travel
    • Safety Measures: Risk, duty of care & wellbeing
    • Stepping It Up: Small & midsized travel programmes
    • Diversity, Equity & Inclusion in business travel
    • Business Travel Rebooted
    • New Horizons: The 2022 sourcing guide
    • Wheels in Motion
  • EVENTSOpen Menu
    • Webinars
    • Business Travel Show Europe
    • Business Travel Show Europe Kick Off
    • Business Travel Awards Europe
    • Business Travel Intelligence Summit Europe
    • Business Travel Accommodation Summit
    • Business Travel Tech Talk
    • Entertainment Travel Summit
    • Global Travel Risk Summit
    • Strategic Meetings Summit
    • Sustainable Business Travel Summit Europe
    • VIEW ALL EVENTS
  • SUBSCRIBE
Business Travel News Europe
  • Business Travel News Europe on Twitter
  • BTN Europe on LinkedIn
  • BTN Europe on Facebook
  • NEWS
    • Accommodation
    • Air Travel
    • Ground Transport
    • Management
    • Meetings
    • On the Move
    • Payment & Expense
    • Sustainability
    • Technology
    • TMC & Distribution
    • Travel Procurement
    • Recent Issues
    SubscribeBTN Europe NewsletterBTN Europe Magazine
  • FEATURES
    • View All Features
    Airport passengers 2023Frequent-flyer levy: a good or bad idea for business travel?
    Transient and meetings hotel spendAll together now: Integrating travel and meetings spend in hotel negotiations
    Hotel reception business travellerHotel RFPs: The negotiating outlook for 2024 rates

  • CONVERSATIONS
    • Interviews and Q&As
    • Guest columns
    • Podcasts
    • VIEW ALL CONVERSATIONS
    Decoding the ROI of corporate travelDecoding the ROI of corporate travel
    How AI will unleash the value of travel risk intelligenceHow AI will unleash the value of travel risk intelligence
    Interview: Stefan Cars, founder and chief executive, SnowfallInterview: Stefan Cars, founder and chief executive, Snowfall
  • RESOURCES
    • NEW! People & the Planet
    • The BTN Academy
    • Spotlight Series: Ground transport
    • The Traveller Experience Index
    • Spotlight Series: Air travel
    • Connected Content: The distribution report
    • Spotlight Series: Travel management companies
    • BTN Europe's 2023 Hotlist
    • Powered Up: The travel tech of today & tomorrow
    • The Future of Meetings
    • Smart Money: Cards, payments & expenses
    • The Journey Towards Sustainable Business Travel
    • Safety Measures: Risk, duty of care & wellbeing
    • Stepping It Up: Small & midsized travel programmes
    • Diversity, Equity & Inclusion in business travel
    • Business Travel Rebooted
    • New Horizons: The 2022 sourcing guide
    • Wheels in Motion
    Tools & ResourcesEurope's Leading TMCs 2023Booking tools – the essential guideTraveller Experience IndexTravel entry requirementsCorporate Travel Index EuropeBTN Europe podcastsBTSE Kick Off - CEO InterviewsRecent issues of BTN Europe
  • EVENTS
    • Webinars
    • Business Travel Show Europe
    • Business Travel Show Europe Kick Off
    • Business Travel Awards Europe
    • Business Travel Intelligence Summit Europe
    • Business Travel Accommodation Summit
    • Business Travel Tech Talk
    • Entertainment Travel Summit
    • Global Travel Risk Summit
    • Strategic Meetings Summit
    • Sustainable Business Travel Summit Europe
    • VIEW ALL EVENTS
    12th Annual Business Travel Tech Talk London

    16 October, etc.venues Monument

    Business Travel Awards Europe

    30 October, JW Marriott Grosvenor House

    4th Annual Business Travel Accommodations Summit Europe

    1st November 2023, etc.venues County Hall

  • SUBSCRIBE

Air Travel

CAA takes Ryanair to court over compensation denials

By Molly Dyson / 5 December 2018 / Contact Reporter

The UK Civil Aviation Authority (CAA) says it has started ‘enforcement action’ against Ryanair for the carrier’s continued refusal to compensate UK-based customers under EU rules.

Ryanair passengers faced hundreds of cancellations over the summer as pilots and cabin crew across Europe staged strike action in a row over working conditions.

According to EU261/2004 regulation, passengers on EU flights are entitled to make a compensation claim if their flight is delayed by three hours or more, cancelled, or when they are denied boarding. This does not apply for delays and cancellations caused by “extraordinary circumstances” such as weather, acts of terrorism, security risks and strikes unrelated to airline staff.

The Irish airline claimed it was not legally required to compensate customers under the rules because the strikes were allegedly incited by staff from rival carriers and were therefore ‘out of its control’. At the time, Ryanair offered passengers a full refund or the option to book on an alternative flight.

A ruling at the Commercial Court of Barcelona upheld Ryanair’s reason for denying compensation, saying the strikes should be considered extraordinary circumstances under the regulation.

However, the CAA said in September that Ryanair was flouting the rules and that passengers were entitled to compensation because it was the airline’s own staff calling the strike.

Passengers who have claimed compensation have had their cases rejected, but they were entitled to escalate their claims to AviationADR – a body approved by the CAA that provides alternative dispute resolutions.

Now, Ryanair has told the CAA that it is terminating its agreement with AviationADR, and as a result, the CAA is taking action against the airline and passengers with unresolved claims “will now have to wait until the outcome” of the CAA’s actions is decided.

Any claims currently in process with AviationADR will be put on hold, while passengers with new claims that have not received a reply from the airline should contact the CAA’s Passenger Advice and Complaints Team.

According to data from AviationADR, Ryanair has accounted for the largest portion of compensation claims it has received this year – 30 per cent of all appeals – and more passengers have put their claims into arbitration this year than any other airline.

More Air Travel
Related
Air France-KLM orders 50 Airbus A350sAir France-KLM orders 50 Airbus A350s
Airport passengers 2023Frequent-flyer levy: a good or bad idea for business travel?
Gatwick airfield 2London Gatwick cancels flights due to ATC staff sickness

SPONSORED CONTENT

How frictionless mobility leads to better business travel
How frictionless mobility leads to better business travelBy Enterprise National

The reality of day-to-day business travel is millions of short business trips criss-crossing Europe,... KEEP READING

The workplace has changed. Does your travel & expense match up?
The workplace has changed. Does your travel & expense match up?By Cytric by Amadeus

Does your travel & expense match up?... KEEP READING

The eight trends shaping ground transportation
The eight trends shaping ground transportationBy Enterprise National

Eight emerging ground transportation priorities shaping business travel in 2022 and beyond... KEEP READING

More Air Travel

Air France-KLM orders 50 Airbus A350s
Frequent-flyer levy: a good or bad idea for business travel?
London Gatwick cancels flights due to ATC staff sickness
Air Canada orders 18 Boeing Dreamliners

VIEW ALL
  • Most Read
  • Most Shared
  1. EU lawmakers approve SAF blending mandate
  2. Navan adds NDC content from four European flag carriers
  3. UK government to increase the cost of visas from October
  4. EU’s ETIAS travel system set for further delay
  5. Lufthansa CEO warns EU SAF quotas not feasible
  1. EU opens bidding on €7 billion in sustainable transport funding
  2. Air France-KLM orders 50 Airbus A350s
  3. ITM launches guide to building a responsible travel programme
  4. Frequent-flyer levy: a good or bad idea for business travel?
  5. London Gatwick cancels flights due to ATC staff sickness
Business Travel News EuropeBusiness Travel News Europe
  • About us
  • Contact us
  • Advertise
  • EDITORIAL CALENDAR
  • Business Travel Show Europe
  • Business Travel News Europe on Twitter
  • BTN Europe on LinkedIn
  • BTN Europe on Facebook
BUSINESS TRAVEL NEWS EUROPE
NORTHSTAR TRAVEL GROUP
Business Travel News
  • About us
  • Contact us
  • Advertise
  • Editorial calendar
  • Editorial guidelines
  • Subscribe to BTN Europe
  • Subscribe to BTN U.S.
  • Subscribe to Travel Procurement
  • Privacy policy
  • Terms & conditions
Northstar Travel Group
  • Corporate travel
  • Business Travel Show
  • Business Travel Awards
  • BTN U.S.
  • The Beat
  • Travel Procurement

  • Travel Technology
  • Travel Tech Show
  • Phocuswire
  • Phocuswright
  • Intelliguide
  • Meetings & incentives
  • M&IT
  • AMI
  • ConventionSource
  • M&IT Awards

  • Retail travel
  • Travel Weekly
  • Travel Pulse

  • Northstar Travel Group
  • View all Northstar brands
BTNGroup
Business Travel News EuropeBusiness Travel NewsTravel ProcurementThe BeatBusiness Travel Show Europe
Northstar Travel Group
Copyright ©2022, Northstar Travel Media Ltd, The Epworth, 25 City Road, London EC1Y 1AA, UK
RRManagement rrtestprocurement