BTI France has set up a ticketing and booking centres as part of a major re-organisation of its head office at La Defense in Paris.
The 24-hour ticketing office, which will be staffed by 24 people, will handle all transactions, invoices, re-imbursements and ticket deliveries for all of BTI France's offices.
The company said this would considerably cut administration work and free up travel consultants for other work.
The Booking Centre, with 96 staff but also highly automated, will be divided up into units of about ten people led by a team leader. Each unit will look after the entire account of designated clients.
BTI France is also strengthening its E-Centre to help customers who wish to use self booking tools including advice on the abilities of various self booking tools and a Help Desk.
Valerie Sasset, director general of BTI France, said: “Our continuing objective is to adapt our organisation to the new demands of our business customers and to the changes in market conditions.
“The establishment of the Ticketing Centre and the Booking Centre is a decisive step in our productivity levels and in our ability to respond to our customers.”
BA re-organises customer service
In what is seen as the first action of Willie Walsh before he formally takes as BA ceo next month, the airline is re-organising its customer service department.
With the retirement of Mike Street as the department director, Geoff Want is promoted from director of safety and security to director of all ground operations.
David Noyes, BA's director at Heathrow, and Beverley Bennett, head of UK regional and overseas customer services will report directly to Mr Want.
Mr Want, who becomes part of the carrier's leadership team, will also be responsible for the move to Terminal Five at Heathrow.
Robert Boyle, currently director of commercial planning responsible for network planning and fleet planning, is given the added task of a new department that includes the airline's operations control and operations planning departments.
Commercial director Martin George will be responsible for the airline's 14,000 cabin crew and catering with in-flight service director Joy Hordern reporting directly to him.
This role will include dealing with Gate Gourmet, BA's catering supplier whose industrial dispute in August severely disrupted BA operations at Heathrow for several days.
* see BTE Analysis