10 November 2021, Virtual
London, UK - November 2021
London, UK - December 2021
Technology has been the single biggest influence on the corporate travel market over the past 20 years, according to research published today from the Business Travel Show.
Its annual buyer survey and intelligence report showed eight of the top 20 issues destined to change the face of travel management in 2014 are technology related. These include: NDC, data, mobile apps, gamificaction, virtual meetings and free wi-fi in hotels and on airlines.
The study of almost 200 travel, category and procurement managers found 1% of buyers are now doing 100% of their business online, 60% are using travel alternatives such as video conferencing more than they did 12 months ago, and one fifth has an app that allows clients to book travel with them.
It also showed more than one third uses online tools to drive compliance and almost two thirds said mobile technology can help them keep travellers within policy.
“The impact that technology has had on the business travel industry over the past 20 years is indisputable thanks in most part to the internet, which made it possible to book trips online,” said Business Travel Show, event director, David Chapple.
“These days technology impacts every touch point along the travel buying process and the next task for buyers is learning how to utilise and integrate technology in a way that keeps travellers happy and compliant.”
Corporate travel event, The Business Travel Show, takes place between 4-5 February 2014 in London.