10 November 2021, Virtual
London, UK - November 2021
London, UK - December 2021
Finnair is to trial the use of face-recognition technology for flights from its Helsinki hub.
The airline is working with airport operator Finavia and digital technology firm Futurice to test a face-recognition process for check-in for a three-week period up to May 23.
Finnair passengers who take part in the trial will use an app to upload a facial image to the face-recognition system.
They will then go to a designated check-in desk at the airport where a customer service agent will use special technology to see if the face recognition process has been successful.
Sari Nevanlinna, Finnair’s head of ground experience and ancillary, said: “Face-recognition technology could simplify and speed up the departure process from the customer’s point of view, and eliminate the need for a boarding pass.
“This test will give us information on the usability of face recognition technology for our processes, and the impact it has on the customer experience.”
Futurice project manager Tugberk Duman said that its technology converts facial images into “untraceable biometric IDs”.