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British Airways has gone live with its integration of its website with Concur Triplink, allowing mutual BA and SAP Concur customers to capture business travel bookings made directly with the airline.
Any bookings made on the BA website by customers who have chosen to link their British Airways Executive Club and SAP Concur accounts will now be captured automatically through Triplink, allowing companies to monitor and manage direct bookings.
If a company has a negotiated discount with BA and has requested access to these fares via the website, the system will authenticate connected travellers and apply the special rates automatically. Travel plans will then be consolidated in Concur Travel, the Concur mobile app and Tripit Pro.
SAP Concur says the integration will allow travel managers to capture data from bookings made directly through the BA website, which is key for meeting a company’s duty of care obligations.
Michelle Cullis, NDC and customer partnerships manager at British Airways, said: “In today’s data-driven, fast-paced and mobile world, it’s more important than ever for companies to have the technology in place to oversee travel bookings and expenses. Through our connectivity with Concur Triplink, we can now offer this to a huge range of companies, no matter how they book.
“We have a varied customer base and we receive feedback from customers that they value a variety of booking channels so we are keen to provide them with a range of options and Triplink is an important one.”
Chris Baker, MD of EMEA North for SAP Concur, added: “Through our research last year surveying business travellers, we discovered there is still work to be done around duty of care. For instance, 41 per cent of business travellers surveyed were left to their own devices by their company while near a major incident. Therefore, bringing British Airways into our Concur Triplink ecosystem means a vast number of bookings can now be tracked for duty of care requirements.
“Duty of care is not only important for responsible businesses, but a legal requirement for them. We look forward to seeing the difference this connection will make to both SAP Concur and British Airways customers.”