BTN's Traveler Happiness Index

The Traveler Happiness Index

A short history of an industry at a crossroads
By Elizabeth West

Procuring Happiness

An emerging practice
By Elizabeth West

8 High-Impact Opportunities

Gap analysis of importance vs. effective delivery show these areas are the highest-value happiness opportunities, particularly for mature programs.
By Elizabeth West

Technology Advances

Corporate travel tools approach personalization
By Julie Sickel

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