CTM's global COO Laura Ruffles
Corporate
Travel Management (CTM) is introducing a new global structure with three business
units focusing on multi-national corporate clients, agency network and supplier
partners. The restructure follows the integration of the 2020 acquisitions of
Travel & Transport, Radius Travel and Tramada.
The global
customer solutions division will focus on the global and multi-national travel
programme segment and will be led from the USA by VP Kristen Pratt. The
division will offer global travel programmes access to CTM’s global footprint,
via owned and partner agencies, standardisation across reporting and
implementation processes, and access to CTM’s proprietary technology and global
supplier solutions.
The global
agency partnership programme will leverage CTM’s global buying power, content
aggregation and proprietary technology solutions and will be led by VP Nicole
Wilcock.
The global
supplier partnerships programme is a new team tasked with growing CTM’s
strategic supplier partnerships across air, hotel and car suppliers as well as
technology and other third-party suppliers.
CTM global
COO Laura Ruffles said “We acted quickly to successfully integrate our recent
acquisitions during the downtime in travel activity. This has enabled us to
design a new business framework to support exciting growth opportunities for
our customers, suppliers and agency partners in a post-Covid environment.
“We’ve
listened to feedback from our customers, partner networks, and sales and
technology teams to identify the needs, opportunities and challenges facing
global travel programmes as they get back to business travel. And we’re
confident that we’ve successfully implemented a structure that fills a market
gap.”