Key people: Debbie Carling, Chief executive officer, Europe; John Murray, CFO, Europe

Main industry sectors: Law, pharmaceutical, finance, technology, retail, media, public sector, sports

Other services: MICE, sports travel, elite travel, visa and passports, out-of-hours

Type of company: Company listed on a stock exchange

Transactions handled online: 89%

Transactions: Air 33.3% | Hotel 31% | Rail 29.9% | Car 0.3% | MICE 4.4% | Other 1.1%

Geographical breakdown of transactions:
UK/Ireland 46.6% | Short-haul 21.8% | Long-haul 31.6%

Top destinations: Short-haul - Germany, France, Spain, Netherlands, Switzerland; Long-haul - United States, United Arab Emirates, India, Canada, South Africa

Office locations: London, Bradford, Manchester, Glasgow. France, Germany, Australia, New Zealand, United States, Canada, Argentina, Hong Kong, China, Singapore, Taiwan

Association and network membership: The BTA, Radius Travel, GBTA, ITM. CTM owns Radius Travel following the acquisition of T&T

UK full-time equivalent staff: 296
Average length of service: 6 years
Average industry experience: 14 years

GDS: Amadeus, Sabre, Travelport

Online booking tools: Lightning (proprietary), Cytric, GetThere, SABS, SAP Concur. CTM owns SABS

Expense management tools: Chrome River, SAP Concur

Other technology: Proprietary SMART technology suite includes Lightning OBT, CTM Mobile, CTM Portal, CTM SMART Data.

NDC content: Lightning has direct connections to several leading airlines for NDC content, including British Airways, Iberia and Lufthansa Group airlines. CTM also has NDC functionality built into its core agent platforms to facilitate NDC booking for offline transactions.

Biggest innovations in 2020: In May 2020, CTM launched airline reassurance data in its Lightning online booking tool globally. The airline data, powered by ATPCO’s Routehappy Rich Content, incorporates Reassurance UPAs (universal product attributes) from more than 100 airlines, including health and safety measures, cabin cleaning protocols, food and beverage hygiene, mask policies and wellbeing support for passengers and crew.