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Business Travelers Trust Their Duty-of-Care Programs Less Than Managers Do

By Michael B. Baker / 19 April 2016 / Contact Reporter
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In light of recent terrorist attacks, business travelers are more skeptical than their travel managers about the efficiency of duty-of-care programs that are in place, according to an Association of Corporate Travel Executives study of 270 travel executives and 605 business travelers.

Business Traveller and American Express Global Business Travel helped conduct the survey, for which travelers rated their programs' safety and security lower than travel managers did in all six categories, including risk assessment procedures, access to travel risk tools and policy communication.

The gap between travelers and managers generally spanned only a point on a 10-point scale, but ACTE executive director Greeley Koch said: "If companies think they have the greatest program, and travelers don't [agree] or don't know about them, that's a problem. There's a fear out there of lockdowns and in-flight terror incidents, and when fear's on the mind, it can impact whether you take a trip."

Traveling to specific destinations concerned 79 percent of travelers and 75 percent of buyers. France, Turkey and Belgium topped the list. The March 22 terrorist attacks in Brussels occurred during the course of the survey. More than half of travelers are more anxious about travel than they were a year ago.

"Business travelers are resilient and will find a way to work through anything, but we're starting to see an issue," Koch said.

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