The self styled ”airline network for Earth” has introduced a much improved new layout for its web site structured into three different lobbies, one for travellers, one for business partners and one for the media. It is available in seven different languages ” English, French, German, Japanese, Korean, Portuguese and Spanish.
”The re-launched staralliance.com will provide our customers with new services to help plan their travel across our global airline alliance and firmly assert our lead in the e-services environment,” said Star Alliance VP commercial Philip Saunders (pictured).
Perhaps the most interesting feature is a flight guide enabling users to view the alliance carriers offering flights between a and b via a third point. One can then select the carrier/s of choice.
The traveller”s lobby allows easy access to all the necessary information and tools for this target group. In addition to obtaining the key information on core alliance benefits, frequent flyer programmes, lounges, fare products and booking contacts, users now have several innovative and unique alliance tools at their disposal.
Under ”flight search”, travellers can obtain real time information for flights operated by any Star Alliance member carrier. By opting to receive this information by either SMS or email, business travellers can keep abreast of any changes and maximise time. A further new feature allows users to access the most up to date visa and health information for their travel plans. The website also offers real-time baggage tracing information.
For the media all the alliance carriers press statements are listed plus presentations, images and video footage.