Royal Brunei Airlines (RB) has received a four-star rating from Skytrax following a detailed audit of the carrier’s overall products and services.
The announcement was held at the Collaboration Hub at the RB Campus, with RB’s board of directors, corporate guests, business partners, travel agents, tour and hotel operators and staff in attendance.
CEO Karam Chand said: “It gives me great pleasure to disclose that the national carrier of Brunei, Royal Brunei Airlines, has been certified with the coveted Skytrax four-star airline rating. This star rating was awarded after every aspect of our services and products were audited by experienced airline auditors using international benchmarks covering some 900 key assessment items. We are delighted and proud to join an exclusive list of four-star airlines in the world and one of the smallest who have achieved such a global seat.
“We clearly defined what we stood for and ensure decisions we take support our strategy of service focus and enhanced guest experience. We have received a number of key service awards and it is an honour to be now certified with the four-star Skytrax rating. It is also pleasing to note that for Skytrax’s Top 100 Airlines in the World yearly ranking, we improved to 66th position this year from 95th in 2016. We were named as one of the top five most improved airlines and not long ago top ten most loved airlines in the world.
It is also a great testament of years of hard work across the company by all of our people. This would not have been achieved without the contribution and hard work from the frontliners to our colleagues in operations, commercial and support departments, who have worked tirelessly to help us achieve our goal and strategically position RB as a globally competitive airline.”
Edward Plaisted, CEO of Skytrax, added: “This recognises improvements that the airline has introduced over the last two years, both in terms of product change and development and enhancement of the frontline staff service. New aircraft and cabin products have played an important part in the quality improvement process. For frontline staff service, we look of course for good service levels, but a key factor in the four-star rating is the consistency of service, and we expect Royal Brunei Airlines to ensure this is duly delivered to customers.”
The four-star rating comes after RB launched a daily direct flight between Heathrow and Brunei.
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