BRITISH AIRWAYS, in what will be seen as the first move of CEO designate Willie Walsh (who takes over from Rod Eddington at the end of the month), is to reorganise its customer service and operations department. Also retiring is operations director Mike Street. The re-organisation, effective from 1 October, will see Geoff Want, currently director of safety and security, become responsible for all ground operations in the UK and overseas. He will also head up the airline's move in 2008 to a single terminal operation in Heathrow's T 5. David Noyes (director Heathrow) and Beverley Bennett (head of UK regional and international customer service) will both report to Mr Want in a role that will see him join the airline's leadership team. Joy Hordern, director of in-flight service, will report to commercial director Martin George in a move that aligns product development and delivery. Robert Boyle, currently director of commercial planning, will become director planning with the creation of a new department that includes the airline's operations control and operations planning departments. Mr Boyle keeps his current responsibilities of network planning and fleet planning and will now take overall charge for commercial planning as well as operational planning.
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