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21 November 2022, Hilton London Metropole
London City is the first UK airport to enable passengers to use Facebook messenger to find out real-time flight information.
From today, any passenger who has the messaging service on their device can send their flight number on the day of travel to the LCY Flight Info Facebook page and receive personalised flight information.
The automated message provide information on flight status, including departure and arrival time and boarding gate numbers, removing the need to “constantly check flight information screens”.
The new tool follows LCY research which showed the proportion of under-35 passengers reached 35 per cent for the first time.
Alison FitzGerald, chief information officer at London City Airport, said: “The majority of our passengers are connected to social media and many of these are business travellers, so it makes perfect sense to offer flight updates directly to their smartphones via Facebook Messenger.
“We already offer free Wi-Fi and a check-in time of 20 minutes or less, and this is another way of ensuring a hassle-free, personalised customer experience,” she said.
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