ACCENTURE, the management consultants have come up with some interesting statistics as to the way that people in commerce arrange their travel. In a survey of more than 450 UK business travellers, they found that 53% organise their movements online, compared to 47% who did so in 2003, when Accenture first fielded the survey. In contrast, only 27% reported that their preferred booking method is by telephone with a live agent, down from 41% in 2003. Additionally, 46% of respondents say they have used airport kiosks to check in and almost three-quarters (72%) of those who have used kiosks said they did so largely for their convenience. According to the survey, respondents continue to prefer major network carriers for business travel (cited by 55%), and they use both major network carriers and low-cost airlines for personal travel in equal amounts. At the same time, however, almost two-thirds (63%) of respondents said they expect their use of low-cost air carriers to increase or remain the same over the next six months. In addition, 46% said they would increase their usage of low-cost carriers, if they offered more flights into main airports.
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