September 2022, Virtual
September 29 2022, Virtual
Now in its 27th year, the Business Travel Awards
ACCENTURE, the management consultants have come up with some interesting statistics as to the way that people in commerce arrange their travel. In a survey of more than 450 UK business travellers, they found that 53% organise their movements online, compared to 47% who did so in 2003, when Accenture first fielded the survey. In contrast, only 27% reported that their preferred booking method is by telephone with a live agent, down from 41% in 2003. Additionally, 46% of respondents say they have used airport kiosks to check in and almost three-quarters (72%) of those who have used kiosks said they did so largely for their convenience. According to the survey, respondents continue to prefer major network carriers for business travel (cited by 55%), and they use both major network carriers and low-cost airlines for personal travel in equal amounts. At the same time, however, almost two-thirds (63%) of respondents said they expect their use of low-cost air carriers to increase or remain the same over the next six months. In addition, 46% said they would increase their usage of low-cost carriers, if they offered more flights into main airports.