ERAA (European Regions Airline Association) is continuing its vociferous campaign against the European Commission (EC) with regard to passenger compensation due to delayed flights. The European Ombudsman has given the EC until 31 July to answer charges that Brussels is carrying out a campaign of misinformation, leading to widespread confusion among passengers and incorrect media reports. The ERAA says the new law is ambiguous and that claims by the EC regarding the number of complaints are misleading. According to the EC's own figures, the level of complaints represents 20 a day, in other words less than one a day per member state. ”When put in the context of about 1.5m passengers who travel in Europe every day, this means that only one passenger in every 75,000 is complaining to the EC," said ERA Director General Mike Ambrose.
http://www.eraa.org
http://www.europeancommission.com