SOUTHWEST AIRLINES, easily the world”s most successful budget airline,
is having trouble with its new assignment experiment which started
last week. Some passengers skilled in the scramble to get the exact
seat that they normally flew in, nearly rebelled. ”If I wanted an
allocated seat, I would fly with someone else,” said one disgruntled
regular. There were complaints about getting the middle seat of three.
However the majority of passengers were pleased with the new
arrangement. It is the old story of not being able to please everyone.
ABTN looks forward to the official results of the try out.