BMI is in an innovative mood. LHR”s second largest operator in terms of slots has introduced an in-flight Heathrow Express ticket purchase facility on all mainline domestic and European routes. The single tickets have a three-day availability and one month for the return. The airline has also launched an online check-in service and is introducing self-check-in stations at airports. BMI has also introduced what it calls ”web points” at Edinburgh, Glasgow and Heathrow, and in the business lounges at Heathrow and Manchester. Here we show Heathrow Express International Airline Account Manager David Maddison with bmi's Catherine Dorrington.
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