British Airways’
passengers using the Heathrow Express to travel to the airport’s Terminal 5 can
use a new fast bag drop point from today.
The fast bag drop
areas, located at train platforms at T5 and created in conjunction with AirPortr, are free to use by passengers who
have checked in at home. AirPortr can also collect bags from home or the
office up to 24 hours before a flight from £19.
Passengers can track their
luggage online from the point where it is collected until it is loaded onto the
plane.
The fast
bag drop point is currently operating at peak times for the airport, from 5am
to 10am.
Tom
Stevens, British Airways’ director of customer experience, said: “We believe
this contactless initiative with AirPortr allows our customers to avoid baggage
check-in queues and move through the airport without the hassle of carrying
luggage, as well as offering the reassurance that we are doing everything we
can to ensure the safe delivery of their bags from doorstep to destination.”
Randel
Darby, CEO and founder of AirPortr Technologies said: “We’re proud to be able
to play our part in helping British Airways and its customers with the restart
of international travel this summer. Seamless, contact-free journeys through
the airport are in everyone’s best interests and removing bags from the
equation makes this possible for many more people.”
As well
as the AirPortr’s luggage service, British Airways also offers a special
twilight baggage drop service the night before travel from Heathrow terminal 5,
when customers are able to deliver their bags to the airport terminal between 4
and 9pm the day before they travel.