Rail operator Heathrow Express has promoted former head of
train services Sophie Chapman to director. Chapman joined Heathrow express as head
of customer service in 2018, later becoming head of operations before moving
into her most recent role. She is taking over as director from Les Freer, who
is moving out of the sector. Chapman has previously held roles at Govia and
spent 22 years at Eurostar, rising to head of on-board services.