CWT has appointed Mike Douglass to the newly-created role of TX customer and service excellence leader, effective immediately.
Responsible for leading the development of the traveller experience (TX) throughout the customer lifecycle, Douglass will report to Derek Sharp, chief traveller experience officer.
“I am excited about the potential of this newly-created, key role, and I am delighted that we have found someone of Mike’s unique skills and talent to shape it for us,” said Sharp.
“Service excellence has always been a core element of CWT’s proposition, and, as corporate travel returns with a vengeance, Mike and his team will be at the vanguard of our focus here.”
Douglass has close to 30 years’ experience in the travel industry, having held leadership positions with Travelport, Sabre Airline Solutions and American Airlines. Prior to joining CWT he served as senior vice president – airlines at Amadeus IT Group.