Wings Travel
Management, a travel management company specialising in the energy and
marine sectors, has launched a global service centre in Manila in the
Philippines.
The service centre will focus primarily on client
services and incident management but finance and technology functions will follow.
The company will consolidate most of its emergency after-hour support
operations within the new centre.
Paul East, Wings’ chief operations officer, said, “We
initially deployed a small team in the Philippines in 2020 to support our US
operation and it became very evident, very quickly, that the country provided a
platform for service excellence driven by geography, time zone adoption,
infrastructure, and the availability of a highly experienced/multi-lingual
workforce.
“We, therefore, decided to accelerate this project
and have plans for significant future growth. As you can appreciate, trying to
manage such a key expansion in the midst of Covid has been challenging, but we
managed to deliver on our goals, with a very supportive local team.”
Wings’ chief executive, Tony Sofianos said, “At the
start, I was somewhat hesitant about offshoring services, but having tried and
tested our new service personally and, having listened to direct feedback from
our customer base, I am confident this move will transform our business and our
quality service offering in so many ways.”