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Key Travel has renewed its agreement with Thetrainline.com to book all its UK rail tickets for clients. The contract, worth annually more than £3 million, will last for four years.
Key Travel senior product manager Angela Isherwood described the new rail booking platform, called TRACS3 and installed in 2011, as having “enhanced the customer experience, making it easier to identify and take advantage of cost saving opportunities”.
She said: “TRACS3 has been easily integrated into our customised customer portal, enabling bookers to log-on securely and easily using the single sign-on method.”
Ian Cairns, head of distribution at Thetrainline.com, said TRACS3 has time and cost saving features, and that “we fully expect Key Travel’s clients to reap the rewards over the coming months”.
He added that Thetrainline.com is currently working on new ticketing methods, such as print-your-own and mobile, which TMCs like Key Travel will also benefit from in time.