Corneel Koster is chief customer and operating officer at Virgin Atlantic
Corneel Koster, chief customer and operating officer at Virgin Atlantic,
discusses how the airline's return 'home' to Heathrow Airport's
Terminal 3 marks an upturn for international travel some 450 days after the facility's closure as scheduled services 'melted away'.
The carrier – which operated 11 passenger flights
and eight cargo flights on its first day back at T3 – is tripling its
schedule to the Caribbean this summer but desperately awaits the lifting
of travel restrictions to the United States, says Koster, who also
talks about new Covid-related safety protocols at the airport, in
lounges and onboard, and addresses concerns around security and
immigration queues at Heathrow as international travel volumes return.
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