GRAY DAWES, the business travel specialist, has launched an online booking portal which allows clients to manage their business travel from a PC or laptop. The site features a function called ”Live Agent” technology, enabling clients to utilise the online chat option linking them with a dedicated member of the Gray Dawes staff. As clients communicate their questions over the Internet the system enables both parties to view the relevant screen content simultaneously, leading to more efficient and smoother transactions.
http://www.gray-dawes.co.uk