FCM Travel Solutions has gained TMC Elite level in the SAP Concur Partner Program for TMCs – the highest level of engagement and collaboration attainable between any TMC and the travel expense and invoice management solutions provider.
FCM said this reflected its continued focus on delivering the best possible levels of service and experience across the industry’s leading solutions.
To qualify for the TMC Elite partner level, FCM had to meet criteria including TMC certification. This three-month operational process assessed the company's staff’s aptitude for implementing and supporting SAP Concur solutions for their customers and provided training programmes to sharpen their expertise and product knowledge.
The partnership level also means that FCM has access to SAP Concur education resources including classroom training, workshops, webinars and e-learning.
John Morhous, chief experience officer, FCM Travel Solutions, said: “We are proud to be one of the first major global travel management companies to be awarded TMC Elite level status within the SAP Concur Partner Program for TMCs. This was a rigorous process which involved us undertaking a major commitment to ensure that our people are experts in implementing and supporting clients with SAP Concur solutions and thus achieve TMC certification.
“Travel buyers value definition around which TMCs fully support their investment in the SAP Concur experience. TMC Elite status demonstrates to our customers that as a TMC we have the most comprehensive aptitude for matching and supporting their needs and goals in terms of implementing and deploying SAP Concur solutions within an integrated travel and expense programme. This is particularly important in the US and EMEA markets where a high proportion of our customers use SAP Concur online booking tools and solutions.
“TMC Elite level partnership also serves as a marker for corporates to understand the entire scope of travel programme technologies that FCM can deliver and support. Our goal is to ensure that FCM continues to be the global TMC alternative in the market by blending innovative technology and personal service to give clients a unique business travel experience. Achieving TMC Elite partner status is just one element of our ongoing overall customer experience enhancement programme,” said Morhous.
Max Miller, VP, TMC business development at SAP Concur, added: "“FCM Travel Solutions is a valued partner, helping our joint customers maximise their investment in SAP Concur. Having embraced the full suite of SAP Concur travel solutions, including Concur TripLink, FCM is uniquely capable of capturing spend and supporting travellers, delivering best in class visibility and control across travel and expense spend.”