Egencia has outlined
a series of enhancements for users including wider access to rail content, live
and virtual agent support and new filtering options to help travellers choose
greener hotels.
Among a raft of new features, the company has announced
that users in Norway and Spain will now have access to online rail booking.
Belén
Martínez, general services and facility lead at bioMérieux España, said, "Without a
doubt for bioMérieux, online rail booking has been the most awaited and desired
launch on the Egencia platform for our travellers in Spain. From now on, the
management of train reservations will be more agile and efficient - increasing
self-service for our travellers, as well as ensuring greater and better
internal control with trip approval.”
The company, which is being acquired by American Express GBT, has also
enhanced its Egencia Chat support feature which is available in 19 countries
with both virtual agent support and live chat. Companies can now also use Chat
to approve, request more information or to deny bookings for their travellers.
The travel management
company has also added a new filter that allows travellers and travel arrangers
to book hotels with electric car charging stations.
The platform has
also added verified hotel reviews from other travellers.
John Sturino,
Egencia’s recently appointed vice president of travel product, said, “In 2021,
we’re continuing to help businesses adapt to an evolving travel situation by
focusing on data products including analytics to help manage everything from
cost to environmental impact, intelligent tools for travellers and travel
arrangers to make booking the right trip even easier, and AI to put the power
of Egencia and Expedia's years of experience in the travellers' hands.”