Business travel management platform CWT has expanded its
messaging, chat-style service with the integration of Microsoft Teams into its
channel roster. From now, customers who have messaging enabled and use
Microsoft Teams as their internal messaging tool can instantly chat with a CWT counsellor
by using myCWT’s Teams app.
The company debuted its messaging service earlier this year
as part of a digital customer service strategy and said it plans to integrate
the service with additional third-party messaging tools in the future.