TMC rests performance hopes on new system
BCD Travel has today (July 8) announced it will use Amadeus technology to standardise its IT systems and better manage business performance.
Travel technology provider Amadeus will provide its "single mid-office" Agency Manager (AAM) platform across BCD's EMEA operations.
The travel management company (TMC) said it hoped the move would allow it to track and control performance in an "uncertain trading environment."
"Amadeus Agency Manager offers the benefits of a standard mid-office system across EMEA markets while retaining the flexibility to handle the specific requirements of the many countries we do business in," says Heinz Jennewein, BCD Travel's senior vice president of Operations and ICT, EMEA.
"Our clients are increasingly looking for efficiencies and also adopting multinational approaches to travel management," Heinz Jennewein, BCD's senior vp of operations and ICT, EMEA, said.
"We are positioning ourselves to serve clients in today's environment as well as in the year to come as our industry continues to become more complex."
Under the new agreement, AAM will be rolled out in Germany, Czech Republic, Portugal, Denmark, Sweden, Norway and Finland.
Mr Jennewein said agent productivity had improved in seven EMEA markets where the system is already being used.
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