< PrevNext > 17. Travel Counsellors for Business (£180m) Share Venus, Old Park Lane, Trafford City, Manchester, M41 7HA 0161 464 firstname.lastname@example.orgUK business travel gross sales 2019 £180,000,000New business 2019 £29,000,000 Key people Steve Byrne, Chief executive officer; Kieran Hartwell, Corporate managing director; Mark O'Donoghue, Chief operating officer; Kirsten Hughes, UK MD & chief commercial officer; Jim Eastwood, Global sales director.Main industry sectors of clients SME specialist for sectors including finance, manufacturing, pharmaceutical, sports, marine, hospitality, entertainment, professional services. Services offered in addition to business travel MICE, group travel, conference management, event consultancy, VIP, concierge.Type of company Majority owned by venture capital.Number of transactions in 2019 150,000 Transactions handled online 0%(Air 50% • Hotel 26% • Rail 5% • Car 4%• MICE 4% • Other 11%)Locations and networks Manchester, Cork, The Hague, Cape Town, Dubai, Melbourne. The BTA.UK full-time equivalent staff 1,300 UK Travel Counsellor franchisees and 390 support teamAverage years of service/experience 7 yrs/25 yrsGDS and technology Travelport. Smartpoint, Phenix booking tool (proprietary), myTC mobile app (proprietary), myTC app payment portal and app, MI Reporting.Biggest innovations in 2019 Further integration of NDC content, green leaf certification against hotels in Phenix booking system, new secure payment portal via myTC and launch of a recommendation engine in Phenix.TMC description Takes care of the corporate travel arrangements of SME clients, offering a tailored, concierge-style service provided by its network of nearly 2,000 Travel Counsellor franchise business owners in seven countries across the globe.