Trainline has released additional features to its app, which are designed to assist customers during disruptions to rail services.
New features include a "travel forecast", which notifies customers if their UK train service is likely to be delayed or cancelled. Users also can see the current location of their train.
“Delay repay notifications” will alert customers when they may be entitled to compensation and then can redirect users to the relevant operator "while surfacing all information required to complete their claim".
The update includes a live “travel assistant” AI-based chatbot, which follows the launch of a beta version of the assistant earlier this year.
Trainline said the chatbot had answered “the majority of queries, with less than 10 per cent picked up by customer service representatives”.
Meanwhile, a “train swap” feature allows customers to change their travel plans. They will continue to receive live journey information via push notifications for their changed itinerary and can secure a new seat reservation “if they're swapping an advance ticket”.
Nina de Souza, chief product officer at Trainline, said: “This is simply the next step in how we continue to solve customer needs and add more value to the rail journey. We’re moving beyond selling rail tickets to supporting customers throughout their whole journey end-to-end, marking a new way to train.”