Rail passengers could soon claim refunds if the wifi connection does not work or they cannot get a seat in first class, under proposals outlined today.
In a consultation launched by The Department for Transport, anyone travelling on a service where wifi is advertised would be able to claim for a full or partial refund.
And first class passengers would be entitled to a refund of the whole cost of the ticket if they’re unable to sit in a first class seat.
The consultation, which runs for a month, also outlines proposals that passengers will be able to get partial or full refund if they experience “substandard” conditions that do not meet the rail company’s promise when they purchased the ticket.
It states: “If a passenger had paid for a first class ticket but no first class accommodation was available, or they had been promised an onboard wifi service that was not available, they would be able to make a claim under the CRA for a price reduction which, in appropriate circumstances, could be up to a full refund.”
If approved, the new legislation would apply to the transport system from April and train companies would have to provide refunds within 14 days.
The refund will be given using the same method as payment.
Rail Minister Claire Perry MP said: 'We have a plan for passengers which is delivering a better deal for people who use the trains. We're freezing regulated fares and investing record amounts in seats, service and carriages, to make sure customers get better value for money.
“Labour has an unaffordable plan to change who owns the railways, but we are working hard for the people who use them.”