RANKING / GROSS SALES IN 2025
21st in Europe €317.3 million (€303.5 million in 2024)
13th in Benelux €9.9 million (€7.3 million in 2024)
11th in the UK £250 million (£237.9 million in 2024)
CONTACT DETAILS
business.travelcounsellors.com / [email protected]
Benelux Turfmarkt 104, 2511 DC Den Haag, Netherlands
UK Venus Building, No.1 Old Park Lane, Trafford City, Manchester, M41 7HA
COMPANY STRUCTURE
Private limited company e.g. Ltd, SARL/SAS, SRL, GmbH
PARENT/OWNER
Travel Counsellors Ltd is backed by private equity firm Vitruvian Partners, which holds a majority stake in the business, alongside investment from the company’s management team
RELATED COMPANIES
Planisto – a travel technology platform acquired by the Travel Counsellors Group at the beginning of 2024
ACQUISITIONS IN 2025
Acquisition of Canadian host agency The Travel Agent Next Door in 2025
KEY PEOPLE
Mel Quinn, director of corporate travel; Steve Byrne, group CEO; Jim Eastwood, UK CEO; Kirsten Hughes, group chief commercial officer; Jon Bauer, chief technology officer; Ivan Bumstead, chief financial officer; Fred van Eijk, MD Netherlands & Belgium; Cathy Burke, MD Ireland; Wayne Durkin, head of business development
STAFF
Benelux 25, UK 384, Europe 420, Global 450, Office-based 50, Home workers 20, Hybrid 376, Business travel staff 20
MAIN INDUSTRY SECTORS OF CLIENTS
Chemical industries, Construction, Defence and aerospace, Education, Engineering, Financial and professional services, Government and public sector, Healthcare and pharmaceutical, Information technology, Manufacturing, Media and entertainment, Mining, Music and film touring, Oil and gas, Retail, Sport, Textiles, Transport sector and logistics, Utilities, Hotels, tourism and catering, Food, drink and tobacco, Agriculture and other rural, Charity and not for profit, Property, Shipping and fisheries, Telecoms and postal services
ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Incentives, Leisure travel, Meetings and events, Passport and visa services, Sustainability programmes, Traveller well-being services, Venue sourcing, VIP travel
AVERAGE LENGTH OF SERVICE/EXPERIENCE
6 years / 19 years
ESG/CSR POLICIES
Committed to net zero by 2050, ISO 27001 certification, BAFTA albert sustainable supplier
DEI POLICIES
Equal pay or gender pay gap reporting policy, Flexible working policy (e.g. hybrid or remote working), Own DEI policies, Recruitment and selection policy
NETWORKS, CONSORTIA AND ASSOCIATIONS
GlobalStar, The BTA
TRANSACTION BREAKDOWN
Air 62% Hotel 21% Rail 5% Car 3% MICE 7% Other 2%
PROPORTION OF ONLINE BOOKINGS
Less than 25%
GDS PARTNERS
Travelport (inc Galileo and Worldspan)
ONLINE BOOKING TOOLS
Proprietary booking tool, Vibe
EXPENSE MANAGEMENT SYSTEMS
Integration or data hand off with most providers
OTHER TECHNOLOGY
Air reshopping, Auditing, Business intelligence, Cross-channel and OBT approvals, Data visualisation, Disruption management, Hotel reshopping, Meetings management, Mobile booking app, Mobile itinerary app, Peer benchmarking, Personalised trip recommendations, Pre-trip approval, Profile management, Quality assurance, Sustainability reporting, Traveller tracking, Travel policy compliance notifications, Travel risk management, Unused ticket management, Venue sourcing tool
TECHNOLOGY STRATEGY
Acquire third-party developers of technology, Build proprietary technology in-house, Hire third-party developers, Act as partner/reseller for other technology providers
TECHNOLOGY PARTNERS
Agentivity, Conferma, Crisis24, Cvent, International SOS, Navitas, Thrust Carbon, Trainline, Travelogix, Travelport, Vibe
NDC AND DIRECT CONNECTS
NDC content from GDS, Paxport, Travelfusion
BIGGEST INNOVATION OF 2025
Expanded the myTC platform with enhanced AI-powered personalisation, interactive itineraries and integrated servicing tools, alongside the continued development of TC Co-Pilot - Travel Counsellors’ AI-powered assistant designed to support Travel Counsellors with faster research, content creation, itinerary building and client servicing.
OTHER INFORMATION
Alongside continued organic growth, the business has also strengthened its long-term technology and international growth strategy through the acquisition and integration of specialist travel technology and travel businesses. The company’s high-touch servicing model continues to combine dedicated personal support with scalable digital innovation, supporting strong customer retention, premium leisure and corporate growth, and increasingly complex traveller needs across international markets.