RANKING / GROSS SALES IN 2025
115th in Europe €10.6 million (€9.3 million in 2024)
48th in the UK £9.2 million (£8.1 million in 2024)
CONTACT DETAILS
www.insightbookingsolutions.co.uk / [email protected]
UK Insight House, Armoury Bank, Ashton in Makerfield, Wigan, WN4 1BN
COMPANY STRUCTURE
Private limited company e.g. Ltd, SARL/SAS, SRL, GmbH
PARENT/OWNER
Privately owned and operated by its directors and management team
KEY PEOPLE
Michelle Desjarlais, managing director; Mark Hulme, director of business development & strategy; Lucy Whittle, operations director; Scott Parrish, head of travel; Latisha Calland, head of hotels & groups; Anna Garnett, head of meetings & events; Gill Rickard, accounts manager
STAFF
UK 10 Europe 10 Global 10 Office-based 6 Home workers 1 Hybrid 3 Business travel staff 10
MAIN INDUSTRY SECTORS OF CLIENTS
Construction, Engineering, Financial and professional services, Food, drink and tobacco, Information technology, Manufacturing, Oil and gas, Property, Transport sector and logistics, Charity and not for profit, Utilities
ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Meetings and events, Passport and visa services, Sustainability programmes, Venue sourcing, VIP travel
AVERAGE LENGTH OF SERVICE/EXPERIENCE
7 years / 18 years
ESG/CSR POLICIES
Committed to net zero by 2050, UN Sustainable Development Goals, Managed through third party
DEI POLICIES
Recruitment and selection policy, Own DEI policies, Flexible working policy (e.g. hybrid or remote working), Equal pay or gender pay gap reporting policy
NETWORKS, CONSORTIA AND ASSOCIATIONS
Advantage Travel Partnership, ITM, GBTA
NUMBER OF TRANSACTIONS
56,734
TRANSACTION BREAKDOWN
Air 5% Hotel 54% Rail 32% Car 1% MICE 4% Other 4%
PROPORTION OF ONLINE BOOKINGS
50 to 75%
GDS PARTNERS
Amadeus, Sabre
ONLINE BOOKING TOOLS
Atriis, Evolvi
EXPENSE MANAGEMENT SYSTEMS
Integration or data hand-off with most providers
OTHER TECHNOLOGY
AI chatbot, Air reshopping, Business intelligence, Cross-channel and OBT approvals, Data visualisation, Disruption management, Holistic travel platform, Hotel reshopping, Meetings management, Mobile booking app, Mobile itinerary app, Pre-trip approval, Profile management, Sustainability reporting, Traveller tracking, Travel policy compliance notifications, Travel risk management, Venue sourcing tool. MyInsight mobile app and online booking platform (Atriis), integrated with Midoco back-office, Travelogix reporting, Conferma virtual payments and Evolvi rail booking technology.
TECHNOLOGY STRATEGY
Act as partner/reseller for other technology providers, Hire third-party developers
TECHNOLOGY PARTNERS
Amadeus, Atriis, Benerail, Cvent, Evolvi, Conferma, Midoco, Sabre, Tourist Mobile, Travelogix
NDC AND DIRECT CONNECTS
AER Cockpit, NDC content from GDS, Travelfusion
BIGGEST INNOVATION OF 2025
Continued expansion and adoption of the MyInsight online booking and mobile platform, powered by Atriis technology, enabling clients to access global travel content, mobile itinerary management, duty of care functionality, policy compliance, approval workflows and integrated reporting within a single user experience. The business also expanded its meetings and events offering alongside enhanced reporting and sustainability visibility for clients.