RANKING / GROSS SALES IN 2025
42nd in Europe €134.6 million (€131.7 million in 2024)
16th in the UK £116.7 million (£111.7 million in 2024)
CONTACT DETAILS
www.inntel.co.uk / [email protected]
UK Inntel House, Threshelfords Business Park, Inworth Road, Feering, Essex, CO5 9SE
COMPANY STRUCTURE
Private limited company e.g. Ltd, SARL/SAS, SRL, GmbH
PARENT/OWNER
Private individuals
KEY PEOPLE
Douglas O'Neill, CEO; Mark Wheeler, director of finance; Anna Snoep, director of operations & ESG; Sian Sayward, director of people, partnerships & strategic projects; Alex Webber, director of IT; Ryan Gray, director of business development; Sharon Bannister, head of MICE sales & account management; Kilianne Clegg, head of new business and account management; Stuart Tandy, head of bid management; Daniel Mitchell, head of marketing
STAFF
UK 130, Office-based 17, Home workers 17, Hybrid 107, Business travel staff 141
MAIN INDUSTRY SECTORS OF CLIENTS
Charity and not for profit, Construction, Engineering, Financial and professional services, Food, drink and tobacco, Government and public sector, Healthcare and pharmaceutical, Hotels, tourism and catering, Information technology, Manufacturing, Media and entertainment, Property, Retail, Telecoms and postal services, Transport sector and logistics, Utilities
ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Incentives, Meetings and events, Passport and visa services, Sustainability programmes, Traveller well-being services, Venue sourcing, VIP travel
AVERAGE LENGTH OF SERVICE/EXPERIENCE
7 years / 11 years
ESG/CSR POLICIES
B Corp, Committed to net zero by 2050, Greengage ECOsmart, Investors in People, ISO 14000 series certification, ISO 9000 series certification, UN Sustainable Development Goals, SBTI commitment, CDP participation
DEI POLICIES
Disability Confident Committed, Equal pay or gender pay gap reporting policy, Flexible working policy (e.g. hybrid or remote working), Own DEI policies, Recruitment and selection policy
NETWORKS, CONSORTIA AND ASSOCIATIONS
Advantage Travel Partnership, Focus Travel Partnership beam, The BTA, GBTA, ITM, MIA
NUMBER OF TRANSACTIONS
457,343
TRANSACTION BREAKDOWN
Air 6% Hotel 52% Rail 15% Car 1% MICE 25% Other 1%
PROPORTION OF ONLINE BOOKINGS
More than 75%
GDS PARTNERS
Sabre
ONLINE BOOKING TOOLS
Proprietary booking tool
EXPENSE MANAGEMENT SYSTEMS
Proprietary expense management tool
OTHER TECHNOLOGY
AI chatbot, Business intelligence, Cross-channel and OBT approvals, Data visualisation, Disruption management, Meetings management, Mobile booking app, Mobile itinerary app, Pre-trip approval, Profile management, Sustainability reporting, Traveller tracking, Travel policy compliance notifications, Travel risk management, Unused ticket management, Venue sourcing tool
TECHNOLOGY STRATEGY
Build proprietary technology in-house
TECHNOLOGY PARTNERS
Cvent, Jyrney, Sabre, SilverRail
NDC AND DIRECT CONNECTS
NDC content from GDS, Supplier direct connects, Travelfusion
TECHNOLOGY ACCREDITATION
Cyber Essentials, BSI IT-Grundschutz, ENS, ACN, ReCyF or similar, PCI-DSS
BIGGEST INNOVATION OF 2025
Continued evolution of proprietary booking platform, LOGiC, which received industry recognition with a major award in 2025. Building on the success of Instant Book Meetings, the company introduced a series of industry-leading enhancements designed to improve efficiency, flexibility and user experience for clients.
Key developments included increasing attendee limits and introducing day delegate rate functionality, enabling organisations to manage more complex meeting requirements through a seamless self-booking experience.