RANKING / GROSS SALES IN 2025
12th in Europe €637 million (€612.4 million in 2024)
4th in Benelux €305 million (€300 million in 2024)
9th in the UK £288 million (£265 million in 2024)
CONTACT DETAILS
www.gdg.travel / [email protected]
Benelux Molenwerf 24. 1014 BG Amsterdam, Netherlands
UK The Octagon, 27 Middleborough, Colchester, CO1 1TG
COMPANY STRUCTURE
Private limited company e.g. Ltd, SARL/SAS, SRL, GmbH
PARENT/OWNER
Privately owned by the Inchcape family
KEY PEOPLE
Suzanne Horner, CEO; Dave Bishop, COO; Richard Allardice, CFO; Sophie Taylor, CTO; Warren Dix, CCO; Fergus Glenapp, chairman; Ian Currington, director of account management; Gavin Sanderson, director of client implementation; Allison Knight, director of operations; John Cooper, group marketing director; Julian Munsey, VP global sales; Antoine Boatwright, senior VP global IT change & product
STAFF
Benelux 155, UK 255, Europe 410, Global 550, Office-based 220, Hybrid 330, Business travel staff 515
MAIN INDUSTRY SECTORS OF CLIENTS
Charity and not for profit, Chemical industries, Construction, Defence and aerospace, Engineering, Financial and professional services, Government and public sector, Healthcare and pharmaceutical, Information technology, Manufacturing, Media and entertainment, Mining, Oil and gas, Property, Retail, Shipping and fisheries, Sport, Telecoms and postal services, Transport sector and logistics, Utilities,
ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Incentives, Leisure travel, Meetings and events, Passport and visa services, Sustainability programmes, Traveller well-being services, Venue sourcing, VIP travel
AVERAGE LENGTH OF SERVICE/EXPERIENCE
11 years/ 21 years
ESG/CSR POLICIES
ISO 27001 certification
DEI POLICIES
Best place to work for disability inclusion accreditation, Best place to work for women accreditation, Disability Confident Committed, Equal pay or gender pay gap reporting policy, Flexible working policy (e.g. hybrid or remote working), Own DEI policies, Recruitment and selection policy
NETWORKS, CONSORTIA AND ASSOCIATIONS
Advantage Travel Partnership GBTA, ANVR, ITM
NUMBER OF TRANSACTIONS
1,568,223
TRANSACTION BREAKDOWN
Air 33% Hotel 35% Rail 27%Car 2% MICE 2% Other 1%
PROPORTION OF ONLINE BOOKINGS
50 to 75%
GDS PARTNERS
Sabre
ONLINE BOOKING TOOLS
Atriis
EXPENSE MANAGEMENT SYSTEMS
Certify, Concur, Emburse
OTHER TECHNOLOGY
Air reshopping, Auditing, Business intelligence, Cross-channel and OBT approvals, Data visualisation, Disruption management, Holistic travel platform, Hotel reshopping, Meetings management, Mobile booking app, Mobile itinerary app, Peer benchmarking, Personalised trip recommendations, Pre-trip approval, Profile management, Quality assurance, Sustainability reporting, Traveller tracking, Travel policy compliance notifications, Travel risk management, Unused ticket management, Venue sourcing tool, YourTrip+ (AI booking recommendations by Grapevine)
TECHNOLOGY STRATEGY
Acquire third-party developers of technology, Build proprietary technology in-house
TECHNOLOGY PARTNERS
Agentivity, Conferma, Cvent, Emburse, Evolvi, Grapevine, Mantic Point, Sabre, Trainline, TravCom, Travelport, Umbrella
NDC AND DIRECT CONNECTS
Atriis, Farelogix, NDC content from GDS, Supplier direct connects
TECHNOLOGY ACCREDITATION
ISO 27000 series on information security
BIGGEST INNOVATION OF 2025
Consolidated and stabilised its always-on service delivery model globally, with operations in the UK, USA, Australia and the Netherlands, with a single Gray Dawes tech stack delivered exclusively by Gray Dawes staff around the world under a single SLA and through a single contact.
Named Business Travel Partner of the Year (Medium TMC) at the Business Travel Awards for the third time (two years running), and breaking records for budget performance and new client wins.