RANKING / GROSS SALES IN 2025
3rd in Europe €3.22 billion (estimated)
3rd in Benelux €650 million (€640 million in 2024) (estimated)
6th in France €301 million (€286 million in 2024) (estimated)
9th in Germany €134 million (€132 million in 2024) (estimated)
7th in the Nordics €117.6 million (€115.7 million in 2024) (estimated)
10th in Spain €134 million (€132 million in 2024) (estimated)
4th in the UK £838 million (£836.6 million in 2024) (estimated)
CONTACT DETAILS
www.fcmtravel.com / [email protected]
France 11 rue des Gamins, 33000 Bordeaux, France
Germany Perlebergerstrasse 42b, Berlin, 10559
Nordics Vretenvägen 9, 171 54 Solna, Sweden
Spain Carrer de Pamplona 104, Sant Martí, 08018 Barcelona
UK 4th Floor, 120 The Broadway, Wimbledon, London, SW19 1RH
COMPANY STRUCTURE
Public limited company e.g. plc, SA, SPA, AG
PARENT/OWNER
Flight Centre Travel Group
RELATED COMPANIES
FCM Meetings & Events, FCM Consulting, Corporate Traveller, TP Connects, WhereTo, various leisure brands
ACQUISITIONS IN 2025
fresh group
KEY PEOPLE
Steve Norris, managing director, Europe; Matthew Heymans, European sales leader; Frits de Kok, meetings and events business Leader, Europe; Ruari Sandison, head of productivity; Kat Holloway, European marketing leader; Donna Joines, European service centre general manager
STAFF
France 146, Germany 80, Nordics 72, Spain 57, UK 303, Global 6500
MAIN INDUSTRY SECTORS OF CLIENTS
Agriculture and other rural, Charity and not for profit, Chemical industries, Construction, Defence and aerospace, Education, Engineering, Financial and professional services, Food, drink and tobacco, Forestry, wood, pulp and paper, Government and public sector, Healthcare and pharmaceutical, Hotels, tourism and catering, Information technology, Manufacturing, Media and entertainment, Mining, Music and film touring, Oil and gas, Property, Retail, Shipping and fisheries, Sport, Telecoms and postal services, Textiles, Transport sector and logistics, Utilities
ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Incentives, Meetings and events, Sustainability programmes, Traveller well-being services, Venue sourcing, VIP travel, Passport and visa services, Leisure travel
AVERAGE LENGTH OF SERVICE/EXPERIENCE
10 years/ 14 years
ESG/CSR POLICIES
CDP participation, Committed to net zero by 2050, UN Sustainable Development Goals
DEI POLICIES
Best place to work for women accreditation, Equal pay or gender pay gap reporting policy, Flexible working policy (e.g. hybrid or remote working), Own DEI policies, Recruitment and selection policy
NETWORKS, CONSORTIA AND ASSOCIATIONS
AFTM, BT4Europe, The BTA, DBTA, FBTA, GBTA, ITM, MPI, NBTA, SBTA, VDR
GDS PARTNERS
Amadeus
ONLINE BOOKING TOOLS
Argo, Concur, Deem, Cytric, Evolvi, Goelett, Proprietary booking tool, SilverRail, Serko Zeno, Trainline
EXPENSE MANAGEMENT SYSTEMS
Bespoke integrations, Certify, Concur, Cytric Expense, Emburse, Expensify, Integration or data hand off with most providers, Serko Zeno
OTHER TECHNOLOGY
AI chatbot, Air reshopping, Air sourcing benchmarking tool, Auditing, Business intelligence, Cross-channel and OBT approvals, Data visualisation, Disruption management, Holistic travel platform, Intelligence across platform and consultants, Meetings management, Hotel reshopping, Mobile booking app, Mobile itinerary app, Peer benchmarking, Personalised trip recommendations, Pre-trip approval, Profile management, Quality assurance, Sustainability reporting, Travel policy compliance notifications, Travel risk management, Traveller tracking, Unused ticket management, Venue sourcing tool
TECHNOLOGY STRATEGY
Acquire third-party developers of technology, Build proprietary technology in-house
TECHNOLOGY PARTNERS
Amadeus, Cirium, Conferma, Crisis24, Cvent, Evolvi, International SOS, Sabre, SilverRail, Thrust Carbon, Trainline
NDC AND DIRECT CONNECTS
Accelya, Kyte, NDC content from GDS, Supplier direct connects, TPConnects, Travelfusion
TECHNOLOGY ACCREDITATION
ISO 42000 series on AI management, ISO 27000 series on information security
BIGGEST INNOVATION OF 2025
Relaunch of Sam, FCM’s AI-powered business travel assistant, designed to revolutionise corporate travel management. Sam provides answers to travel-related queries, whether it’s trip details, policy explanations, or visa requirements as well as delivers personalised recommendations and next steps.
For travellers, Sam flags disruptions, manages bookings, and provides emergency support. For arrangers, Sam offers real-time visibility across all travellers, enabling efficient trip management and disruption resolution. For managers, Sam transforms programme data into actionable intelligence, surfacing anomalies and providing instant visualised answers.
Sam connects every channel, from FCM Platform to consultants, ensuring a unified experience. It integrates with online booking tools, searches multiple travel content sources, and prioritises your company’s preferences. With structured workflows and guardrails, Sam ensures compliance with your travel policies while maintaining data security. All data is stored securely and never used to train public AI models.