RANKING / GROSS SALES IN 2025
105th in Europe €18.4 million (€15.6 million in 2024)
40th in the UK £16 million (£13.6 million in 2024)
CONTACT DETAILS
www.chapmancarter.com / [email protected]
UK North West House, 119 Marylebone Road, London NW1 5PU
COMPANY STRUCTURE
Private limited company e.g. Ltd, SARL/SAS, SRL, GmbH
PARENT/OWNER
David Strange, James Morris, M-Sport Limited
KEY PEOPLE
David Strange, managing director; Jay Morris, managing director; Usman Ashraf, finance director; James Ferguson, head of sales; Samantha Norris, head of reservations
STAFF
UK 21, Office-based 4, Home workers 17, Hybrid 17, Business travel staff 21
MAIN INDUSTRY SECTORS OF CLIENTS
Chemical industries, Construction, Financial and professional services, Healthcare and pharmaceutical, Information technology, Media and entertainment, Music and film touring, Oil and gas, Retail, Sport, Property
ADDITIONAL SERVICES OFFERED
Group travel, Leisure travel, Passport and visa services, Sustainability programmes, Traveller well-being services, VIP travel, Meetings and events
AVERAGE LENGTH OF SERVICE/EXPERIENCE
3 years / 17 years
ESG/CSR POLICIES
ClimatePartner, ISO 27001 certification, Managed through third party, ISO 14000 series certification
DEI POLICIES
Own DEI policies, Recruitment and selection policy, Equal pay or gender pay gap reporting policy, Flexible working policy (e.g. hybrid or remote working)
NETWORKS, CONSORTIA AND ASSOCIATIONS
Advantage Global Network (formerly WIN), Advantage Travel Partnership, CTM Partner Program (formerly Radius Travel), The BTA
NUMBER OF TRANSACTIONS
16,500
TRANSACTION BREAKDOWN
Air 74% Hotel 23% Rail 1% Car 1% MICE 1% Other 0%
PROPORTION OF ONLINE BOOKINGS
25 to 50%
GDS PARTNERS
Sabre
ONLINE BOOKING TOOLS
Proprietary booking tool, Atriis, Evolvi
OTHER TECHNOLOGY
Business intelligence, Data visualisation, Disruption management, Mobile booking app, Mobile itinerary app, Personalised trip recommendations, Pre-trip approval, Profile management, Quality assurance, Sustainability reporting, Traveller tracking, Travel policy compliance notifications, Travel risk management, Unused ticket management
TECHNOLOGY STRATEGY
Act as partner/reseller for other technology providers
TECHNOLOGY PARTNERS
Atriis, Conferma, Evolvi, Sabre, TravCom, Travelogix, Umbrella
NDC AND DIRECT CONNECTS
Atriis, NDC content from GDS, Supplier direct connects, Travelfusion
TECHNOLOGY ACCREDITATION
ISO 27000 series on information security
BIGGEST INNOVATION OF 2025
Chapman & Carter took its high-touch service offering a step further by ensuring every client has a named, dedicated travel manager who truly knows their business, their travellers, and their preferences. This renewed focus has sharpened Chapman & Carter's ability to serve complex, multi-stakeholder accounts - particularly across finance, legal, and sports & production - where nuance, discretion, and trust are everything. The result has been deeper client retention, a measurable uplift in referrals, and an expanded footprint in sectors where the right relationship opens every door.