RANKING/GROSS SALES IN 2025
1st in Europe €13.96 billion (€10.21 billion in 2024)
1st in Benelux €976 million (€811 million in 2024)
1st in France €2.9 billion(€1.933 billion in 2024)
1st in Germany €1.995 billion(€1.73 billion in 2024)
1st in the Nordics €2.08 billion (€1.12 billion in 2024)
3rd in Spain €738 million (€653 million in 2024)
1st in the UK £3.04 billion(£2.19 billion in 2024)
CONTACT DETAILS
www.amexglobalbusinesstravel.com / [email protected]
Benelux Kunstlaan (Avenue des Arts) 19 A-D, 1000 Brussels, Belgium
Kennyplein 6, Eindhoven, 5611 ZS, Netherlands
France Immeuble La Noda, 11 Chemin de Bretagne, Issy Les Moulineaux,
92130
Germany Solmstrasse 73, Frankfurt, 60486 Italy Bastioni di Porta Volta,
10, 20121 Milan
Nordics Langebrogade 3H, 2nd Floor, Copenhagen, DK-1411, Denmark
Tietotie 9, Vantaa, FI-01530, Finland
Tordenskioldsgate 8, Oslo, 0160, Norway
Fredsborgsgatan 24, Stockholm, 117 43, Sweden
Spain Edifico Alvento, Calle Via de los Poblados 1, D Building, planta
6, Madrid, 28033
UK JJ Mack Building, Level 4, Charterhouse Street, London, EC1M 6HA
COMPANY STRUCTURE
Public limited company e.g. plc, SA, SPA, AG
ACQUISITIONS IN 2025
CWT
KEY PEOPLE
Paul Abbott, CEO; Drew Crawley, president; Karen Williams,
CFO; Eric Bock, chief legal officer, global head of mergers &
acquisitions; Evan Konwiser, chief marketing and strategy officer; Alisa
Copeman, chief marketing officer; Patti Huska, chief people officer;Jason Geall, EVP, global SME; David Reimer, EVP, global
multinational; John Pelant, Executive Vice President, Traveller
Experience
MAIN INDUSTRY SECTORS OF CLIENTS
Charity and not for profit, Construction, Defence and aerospace, Engineering,
Financial and professional services, Food, drink and tobacco, Government and
public sector, Healthcare and pharmaceutical, Information technology,
Manufacturing, Media and entertainment, Mining, Music and film touring, Oil and
gas, Retail, Shipping and fisheries, Sport, Telecoms and postal services,
Transport sector and logistics, Utilities,
ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Incentives, Meetings and events, Passport and visa
services, Sustainability programmes, Traveller well-being services, Venue
sourcing, VIP travel
ESG/CSR POLICIES
CDP participation, Committed to net zero by 2050, EcoVadis Platinum, ISO 14000
series certification, SBTI accredited, UN Sustainable Development Goals, SBTI
commitment, ISO 27001 certification, Managed through third party
DEI POLICIES
Best place to work for women accreditation, Equal pay or gender pay gap
reporting policy, Flexible working policy (e.g. hybrid or remote working),
Recruitment and selection policy, Veterans/military policy
NETWORKS, CONSORTIA AND ASSOCIATIONS
AFTM, BATM, The BTA, DBTA, DRV, EU Travel Tech, FBTA, GBTA, GEBTA, ITM, NATM,
NBTA, SBTA, SRV, VDR
PROPORTION OF ONLINE BOOKINGS
More than 75%
GDS PARTNERS
Amadeus, Sabre, Travelport (inc Galileo and Worldspan)
ONLINE BOOKING TOOLS
Argo, Concur, Cytric, Egencia, GetThere, NEO/KDS, Serko Zeno, Proprietary
booking tool
EXPENSE MANAGEMENT SYSTEMS
Bespoke integrations, Certify, Concur, Neo1, Proprietary expense management
tool
OTHER TECHNOLOGY
Air reshopping, Auditing, Business intelligence, Data visualisation, Disruption
management, Hotel reshopping, Meetings management, Mobile booking app, Mobile
itinerary app, Peer benchmarking, Personalised trip recommendations, Pre-trip
approval, Profile management, Quality assurance, Sustainability reporting,
Traveller tracking, Travel risk management, Unused ticket management, AI
chatbot, Travel policy compliance notifications, Venue sourcing tool, Amex GBT
Egencia, with new Egencia AI that simplifies business travel with
conversational booking, Concur Expense integration and automated
reconciliation, Virtual Payment Expert, Meetings Express: interface for
sourcing small/simple meetings, Meetings Marketplace: curated collection
M&E solutions
TECHNOLOGY STRATEGY
Acquire third-party developers of technology, Act as partner/reseller for other
technology providers, Build proprietary technology in-house, Hire third-party
developers
NDC AND DIRECT CONNECTS
Accelya, NDC content from GDS, Supplier direct connects, Travelfusion, NDC
content from GDS
TECHNOLOGY ACCREDITATION
PCI-DSS
BIGGEST INNOVATION OF 2025
At the end of 2025, Amex GBT launched a new next-gen solution, Complete which was co-developed
with SAP Concur as part of a strategic alliance. Complete is built with
customers' preferences at the forefront – including booking, servicing,
expense, payments, and marketplace all in one seamless AI-powered experience.