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Travelport has won a tender process to become the sole distribution provider of Air India’s domestic flight content in the carrier’s home market.
The contract will come into effect from November, with both companies expecting it to be fully implemented by the end of 2019.
Air India will continue deployment of Travelport’s Rich Content and Branding platform, which displays the airline’s graphical content, fare families and a full range of ancillary products.
Travelport has seen rapid expansion in India recently, winning business from online travel agencies such as Makemytrip, Ibibo, Yatra, Easemytrip and Cleartrip, as well as working with major corporate travel agencies and new entrants to the sector such as Paytm.
Pradeep Singh Kharola, chairman and managing director of Air India, said: “Air India is pleased to award this important contract to Travelport. In written submissions and in discussion with their team the company demonstrated a clear understanding of our needs and displayed impressive technological and financial capability. As we make the switch to Travelport, we hope to be able to deliver even better value for money and a superior distribution to our customers in India and abroad.”
Gordon Wilson, president and CEO of Travelport, added: “Travelport is delighted to have been selected by Air India to provide these services. It is another welcome endorsement of our technology and our services in India. It was a tough process. We faced stiff competitions from our rivals and rigorous examination by the airline’s team. We look forward to implementing the agreement and delivering a world-class service to the airline.”