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18 October 2021 - Virtual
28 October - London, UK
Ryanair has unveiled its latest attempts to improve customer service with a range of changes to its policies on charges and baggage.
The amendments came following feedback given by customers to Ryanair chief executive Michael O’Leary (pictured) through the Ryanair website and during two Twitter Q&A sessions he hosted earlier this week.
The airline has now announced a series of amendments to its rules on charges and fees following passenger complaints and comments.
These changes include:
The changes come weeks after O’Leary said that the airline “would eliminate things that unnecessarily p*** people off”.
O'Leary said: “We are actively listening and responding to our customers. We hope that our passengers will enjoy these service improvements.”