Qatar Airways has announced that it will offer passengers unlimited date changes and fee-free refunds for all tickets issued before 30 April 2021 for travel completed by 31 December 2021.
The airline is also making the option to exchange tickets for a travel voucher with 10 per cent additional value a permanent feature for all customers booking travel via the airline’s website.
Qatar Airways group chief executive, Akbar Al Baker, said: “Throughout 2020, we have provided customers the ability to modify travel without penalties as a result of the disruption to global travel caused by Covid-19. As we look forward to the possibilities of travelling again next year, Qatar Airways will continue to be by our passengers’ side, offering continued flexibility throughout 2021 as the airline they can rely on.”
The airline said it has paid out more than USD$1.65 billion (£1.23 billion) since March 2020.