Abu Dhabi’s Zayed International Airport (AUH) and flag carrier Etihad Airways have joined the Hidden Disabilities Sunflower programme, the companies announced on Tuesday.
Joining the Hidden Disabilities Sunflower network requires members to train their workforce to support individuals with non-visible disabilities and, in the case of airports, includes the distribution of the Sunflower lanyard, a globally recognised symbol for non-visible disabilities.
According to AUH, its frontline staff have undergone specialised training “to better understand the needs of passengers with hidden disabilities and provide appropriate assistance”. Staff members who have completed the training now wear a sunflower pin, while the sunflower lanyard is now available at two dedicated special assistance desks in the airport’s pre-check-in area.
Etihad Airways has also conducted “comprehensive” training for its cabin crew and ground teams.
Abu Dhabi Airports managing director and CEO Elena Sorlini, said: "We are dedicated to providing a seamless and inclusive travel experience for every passenger. The Hidden Disabilities Sunflower programme is a natural extension of this commitment, empowering passengers with non-visible disabilities to discreetly communicate their needs and receive the support they deserve throughout their journey.”
Etihad Airways CEO Antonoaldo Neves added: “We’re honoured to join the Hidden Disabilities Sunflower programme to educate our teams on the wide range of non-visible disabilities and affirm our reputation for exceptional hospitality that can be enjoyed by all.”
More than 240 airports in more than 30 countries have joined the Sunflower initiative, the first of which was London Gatwick in 2016.
Additionally, 18 airlines have since joined the programme, including British Airways, Air France, KLM, Austrian Airlines, Turkish Airlines, Ryanair, Emirates, LATAM, Qantas and Air New Zealand.