1. Call Me Ishmael Travel

33. QCTM

141 Moorgate, London EC2M 6TX


Key people: 
Ian Neale Chief executive officer
Suzie Harris Managing director
Chris Trowbridge Commercial & technical director
Laura Littlejohn Operations director

Main industry sectors: Financial, private equity, hedge funds, insurance, property, legal, media, advertising, lifestyle, oil & gas, mining, high net worth individuals, leisure

Other services: Private aviation, events, incentives, executive leisure, concierge

Type of company: Privately owned

Transactions handled online: 10%

Air 60% | Hotel 25% | Rail 5% | Car 3% | MICE 2% | Other 5%

Geographical breakdown of transactions:
UK/Ireland 36% | Short-haul 39% | Long-haul 25%

Top destinations:
Paris, Frankfurt, Rome, Stockholm, Madrid
New York, Erbil, Dubai, Calgary, Riyadh

Office locations: London City & West End, New York, LA, Hong Kong

Association and network membership: Advantage Travel Partnership, The BTA, Focus Travel Partnership, WIN Travel Network

UK full-time equivalent staff: 33
Average length of service: 8 years
Average industry experience: 15 years

GDS: Travelport (Smartpoint)

Online booking tools: Atriis

Expense management tools: Chrome River

Other technology: QCTM Analytix, Navitas Decoder Suite, Itin-to-X, PNR Watcher, Checkmate, Agentivity, PinPoint, Evolvi, Conferma Pay, Focus Fare Finder, Salesforce

NDC content: Atriis and airline partner portals

Biggest innovations in 2020: Introduction of duty of care tool Focus PinPoint and Covid-19 Tracker by QCTM Analytix, providing clients with up-to-date information relating to outbreaks and data related to travellers who have travelled, are travelling in, or due to travel to affected regions. Partnering with Trees4Travel to deliver a simple, impactful and affordable sustainability solution to clients. The addition of Expedia content to Atriis.

Discover the background to Europe’s multinational TMCs whose presence span the continent, read analysis of the UK, French and German TMC markets, and explore the mergers and acquisitions reshaping the industry

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